Refund Policy

1. Overview

At DIGITAIGA, we strive to provide the highest quality digital marketing services to all our clients. This Refund Policy outlines the conditions under which refunds may be requested and processed for our services.

2. Service-Based Refunds

Due to the nature of digital marketing services, refunds are handled on a case-by-case basis:

• Performance Marketing: Refunds may be considered if agreed-upon deliverables are not met within the specified timeline, subject to verification
• Influencer Marketing: Partial refunds available if influencer campaigns do not execute as per the contract terms
• SEO Services: Refunds are evaluated based on documented performance metrics and agreed KPIs
• Web Development: Refunds considered only before development work commences

3. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Services were not delivered as per the agreed contract terms
• Technical issues on our end prevented service delivery
• Cancellation request made within 48 hours of initial payment (for new contracts only)
• Demonstrated non-performance by DIGITAIGA team despite written notifications

4. Non-Refundable Services

The following services and situations are not eligible for refunds:

• Work that has already been completed and delivered
• Ad spend costs paid to third-party platforms (Meta, Google, etc.)
• Custom creative work, content creation, or strategy documents that have been delivered
• Services where the contract period has already commenced
• Monthly retainer fees after services have been rendered for that month
• Cancellations made after the 48-hour grace period (for new contracts)
• Poor performance due to factors outside our control (market conditions, client-provided assets, etc.)

5. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team via email at connect@digitaiga.in or WhatsApp at +91 9532116395
2. Provide your order/invoice number and detailed reason for the refund request
3. Include any supporting documentation or evidence
4. Allow 5-7 business days for our team to review your request
5. We will respond with our decision and, if approved, processing timeline

6. Refund Processing Timeline

If your refund request is approved:

• Refunds will be processed within 10-15 business days of approval
• Refunds will be issued to the original payment method used
• Bank processing times may vary (typically 5-7 business days)
• You will receive a confirmation email once the refund is processed

7. Partial Refunds

In certain situations, partial refunds may be granted:

• When some, but not all, deliverables have been completed
• For early termination of ongoing contracts
• When partial service delivery has occurred
• The refund amount will be calculated based on work completed vs. total contract value

8. Cancellation Policy

For ongoing service contracts:

• Clients must provide 30 days written notice for cancellation
• Services will continue until the end of the notice period
• No refunds for the notice period
• All outstanding payments must be settled before cancellation is finalized

9. Dispute Resolution

If you disagree with our refund decision:

• You may escalate the matter to our management team
• We will conduct a thorough review within 7 business days
• A final decision will be communicated in writing
• If still unsatisfied, mediation may be pursued as per the Terms and Conditions

10. Contact Information

For refund requests or questions about this policy:

• Email: connect@digitaiga.in
• Phone: +91 9532116395
• WhatsApp: Chat with us
• Business Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST